Dedicated Recording Seat License-- - Evaluate the performance of individual agents and employees - Training team members by example - Call Center Quality Monitoring - Protection against litigation such as confirmation of verbal contracts On Demand Call Recording to Voicemail Agents and Supervisors can initiate on-demand voice recording of their current call to voicemail. Once the call has finished, the recorded call will be stored in the extension's voicemail box allowing for easy retrieval and playback.